Refund Policy

Marketur is operated by Qubi Labs LLC. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and processes refunds on our behalf.

30 day refund window

You can request a full refund of any Marketur Pro payment within 30 days of the date that payment was taken. This applies to your first payment and to renewal payments. Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank.

How to request a refund

• Email support@marketur.net from the address on your account with the date of the charge, or
• Contact Paddle directly at paddle.net/support with your order receipt.

You do not need to give a reason, though telling us what went wrong helps us fix it. We aim to respond within 2 business days.

Cancellation

You can cancel Marketur Pro at any time from your account page. Cancelling stops future charges. Your Pro access continues until the end of the period you already paid for, then your account moves to the free tier. Cancelling on its own does not issue a refund, so request one separately if you are inside the 30 day window.

What is not covered

• Payments taken more than 30 days before the request.
• Accounts terminated for breaching our Terms and Conditions, for example fraud or abuse of the Service.
• Chargebacks filed without contacting us first. Please talk to us, it is faster and we will almost always sort it out.

Free tier

The reality check tool has a free tier so you can see exactly what you are buying before you pay. Nothing on the free tier is charged, so nothing there needs a refund.

Contact

Qubi Labs LLC, support@marketur.net.